How to Transfer DEWA From One Apartment to Another in Dubai

Introduction

Moving to a new apartment in Dubai can be exciting, but it also comes with responsibilities—one of them being the transfer of your utilities. The Dubai Electricity and Water Authority (DEWA) is the main provider for electricity and water services across the emirate. If you’re changing apartments, you’ll need to transfer your DEWA account from your current residence to the new one. Fortunately, DEWA has made this process simple and mostly online, ensuring you can complete it without unnecessary delays. In this guide, we’ll walk you through everything you need to know about how to transfer DEWA from one apartment to another in Dubai smoothly and efficiently.

Understanding DEWA Transfer in Dubai

Before you start, it’s essential to understand what a DEWA transfer means. When you move to a new apartment, your existing DEWA account linked to your old property must either be disconnected or transferred. Transferring means you keep your existing DEWA account number and security deposit, and simply move the services to your new address. This is especially convenient for tenants or homeowners who want to maintain continuity without closing the previous account entirely.

DEWA’s online system allows you to handle most of this digitally through the official DEWA website or mobile app. The transfer process ensures you remain connected to essential utilities without service interruptions, provided all dues are settled at your old residence.

Requirements to Transfer DEWA

To begin the transfer process, you need a few important documents and details ready. These include your Emirates ID, tenancy contract (Ejari) for the new property, and the previous DEWA account number. You also need to make sure any outstanding bills from your old apartment are fully paid before applying for a transfer.

You’ll also need the Ejari number for your new apartment because DEWA uses this to verify your tenancy and connect your utilities accordingly. Additionally, ensure that your landlord or property management company has approved the move and your new tenancy contract is registered in the Ejari system.

How to Transfer DEWA From One Apartment to Another

The transfer process for DEWA services is streamlined and can be done online in a few simple steps. Here’s a breakdown of how you can do it.

Log in to the DEWA Website or App

Visit the official DEWA website or open the DEWA Smart App on your smartphone. You can log in using your DEWA account credentials or UAE Pass. Once logged in, navigate to the “Move-To” service option.

Select the Move-To Option

DEWA’s “Move-To” service is designed for users shifting from one property to another within Dubai. When you choose this option, you will be prompted to provide details about your current DEWA account and your new property’s Ejari number.

Submit Required Information

Enter your current account number, new premises number, Ejari contract details, and Emirates ID. DEWA’s system will verify your tenancy information through Ejari automatically. Make sure your Ejari is active, as a delay in Ejari activation can slow down the transfer process.

Confirm Payment and Outstanding Bills

Before your transfer request is approved, ensure that all previous bills at your old apartment are cleared. DEWA may automatically deduct any unpaid dues from your existing security deposit. You may also need to pay a nominal transfer fee, which is typically AED 100 for small apartments and up to AED 300 for villas.

Receive Confirmation

Once DEWA processes your application, you’ll receive an SMS or email confirming the disconnection from your old address and activation at your new apartment. This usually takes one working day after the old account is closed.

Move-In and Enjoy Uninterrupted Service

Your new DEWA connection will be active as soon as the transfer is completed. You’ll continue to receive your DEWA bills under the same account number, now linked to your new apartment.

DEWA Transfer Fees and Refund Policy

Transferring DEWA is affordable, but it’s important to understand the fees involved. The transfer service fee usually ranges between AED 100 and AED 300 depending on your property type. You’ll also pay a standard security deposit if you are moving to a new apartment that requires an updated tenancy record. For tenants, this is usually AED 2,000 for apartments and AED 4,000 for villas.

When you eventually vacate your new property, DEWA will refund your security deposit after all dues are cleared. Refunds are typically processed within two weeks and can be received via cheque, bank transfer, or Western Union.

Common Issues and How to Avoid Them

While DEWA’s process is straightforward, a few common issues can delay transfers. One of the main causes of delay is an unregistered or expired Ejari contract. Always ensure your Ejari registration is updated before initiating the transfer. Another common issue is pending dues from your old apartment—clear all bills and obtain a clearance receipt if necessary.

It’s also important to provide the correct premises number for your new address. Many tenants accidentally enter a neighboring building’s number, causing a mismatch in utility activation. You can verify your premises number from your tenancy contract or property management office.

Tips for a Smooth DEWA Transfer

To ensure a hassle-free DEWA transfer, plan the move at least a few days before your actual relocation. This gives DEWA time to process your application and ensures utilities are ready when you move in. Always keep digital copies of your Emirates ID and tenancy contract handy.

If you’re unsure about any details, DEWA’s customer support is available through live chat, email, or their 24-hour call center. Using the official DEWA Smart App can also make the process faster since it allows you to track the status of your application in real time.

Benefits of Transferring DEWA Instead of Cancelling

Transferring your DEWA account instead of cancelling it saves time and money. You don’t need to apply for a new account or pay an additional security deposit if the same account continues. It also ensures your billing history remains intact, which can be useful for future reference or refunds.

Additionally, a transfer ensures that your DEWA account remains active without any interruption in service—so when you move into your new apartment, you already have electricity and water running.

Learning how to transfer DEWA from one apartment to another in Dubai is a vital part of moving smoothly. With DEWA’s digital services, the entire process can be handled in a few simple steps online, saving you time and effort. Just make sure to prepare your documents, clear any dues, and ensure your Ejari registration is active before starting the transfer. By doing so, you’ll enjoy an uninterrupted supply of water and electricity at your new address.

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