Domestic workers play a vital role in supporting families and households across Dubai, but they are also among the most vulnerable members of the workforce. Recognizing this, the UAE government has enacted specific laws to protect the rights of domestic workers and ensure their safety, dignity, and fair treatment.
In this comprehensive guide, we’ll explore the legal protections available to domestic workers in Dubai, common issues they face, and how labour lawyers in Dubai assist in enforcing their rights. Whether you’re a domestic worker, a sponsor, or an agency representative, understanding these laws is essential to maintaining a lawful and respectful working relationship. Experienced Dubai lawyers are instrumental in resolving disputes, clarifying obligations, and holding violators accountable.
1. Who is Considered a Domestic Worker Under UAE Law?
Under UAE Federal Law No. 10 of 2017 and its amendments, domestic workers are defined as individuals employed to perform personal or household service under the supervision of a sponsor. This includes but is not limited to:
- Housemaids
- Nannies and babysitters
- Drivers
- Gardeners
- Cooks
- Personal assistants
- Security guards within residential premises
- Private nurses or caregivers
This law applies to both male and female workers and aims to bring their working conditions in line with broader labour protections while accounting for the nature of domestic service.
Labour lawyers in Dubai often assist domestic workers and sponsors in understanding whether the employment relationship falls under this law or general labour legislation.
2. What Are the Core Legal Rights of Domestic Workers?
Domestic workers in Dubai are entitled to a range of legal rights, including:
- A written employment contract, in Arabic and a language the worker understands
- Payment of wages no later than 10 days from the due date
- One paid rest day per week
- 30 days of paid annual leave
- 12 hours of rest per day (including 8 consecutive hours)
- 30 days of paid sick leave per year
- Free food, accommodation, and medical care
- Right to retain personal identification documents (passport, Emirates ID)
- Protection from physical, verbal, or psychological abuse
- Repatriation ticket upon end of contract
Dubai lawyers use these legal standards to evaluate whether a worker’s rights have been violated and what remedies can be claimed.
3. Is a Written Contract Mandatory?
Yes. Sponsors are legally required to provide a formal employment contract that clearly outlines the job role, salary, rest hours, leave entitlements, and other key terms.
The contract must be approved by the Ministry of Human Resources and Emiratisation (MOHRE) and the relevant domestic worker recruitment agency. Without a signed and registered contract, the employment is considered illegal, and both parties may face penalties.
Labour lawyers in Dubai regularly assist in reviewing, drafting, or disputing contract terms to ensure they are legally valid and enforceable.
4. Can a Domestic Worker File a Complaint?
Absolutely. Domestic workers have the full legal right to file complaints against their employers for violations such as:
- Non-payment or delayed salary
- Physical or verbal abuse
- Denial of rest days or leave
- Passport confiscation
- Failure to provide adequate living conditions
Complaints can be filed with MOHRE, the police (in cases of abuse), or even through the domestic worker’s embassy.
Labour lawyers in Dubai play a key role by:
- Assisting in complaint drafting
- Gathering evidence (photos, texts, testimonies)
- Representing the worker in legal or mediation proceedings
- Filing labour court cases when required
5. How Are Disputes Between Domestic Workers and Employers Resolved?
The UAE encourages resolving disputes amicably, but when that fails, the following channels apply:
a. Mediation by MOHRE
This is the first step where both parties are invited to present their case before a government mediator.
b. Referral to Labour Court
If mediation fails, the case is escalated to the Labour Court, where legal arguments and evidence are submitted.
c. Criminal Complaint (for abuse cases)
In cases involving violence, threats, or harassment, a criminal complaint may be filed with Dubai Police.
Dubai lawyers prepare the legal complaint, represent clients during mediation and court hearings, and enforce judgments such as salary recovery or termination of sponsorship.
6. What Happens if the Sponsor Withholds the Passport?
It is illegal for sponsors to retain the passport or Emirates ID of domestic workers. The worker has the right to keep their personal documents and report any violation.
If the sponsor refuses to return these documents, labour lawyers in Dubai can:
- Send a legal notice
- File a complaint with MOHRE or the police
- Demand return of the documents through legal enforcement
- Claim compensation if the retention caused harm or delays in travel or visa processing
7. Can a Domestic Worker Resign or Terminate the Contract?
Yes. Domestic workers can resign or terminate the contract legally by:
- Providing notice as per the agreement (usually 30 days)
- Resigning without notice if there is abuse, non-payment, or severe contract violations
- Using the legal complaint process to support resignation claims
Dubai lawyers guide workers on lawful resignation procedures and help file for dues like unpaid salary, gratuity, or compensation for arbitrary treatment.
8. What Are the Employer’s Rights and Responsibilities?
Sponsors are also protected under the law and must:
- Provide a healthy and safe work environment
- Pay wages on time
- Respect daily and weekly rest periods
- Cover health insurance and visa fees
- Avoid assigning dangerous or unauthorized tasks
Employers also have the right to:
- Expect confidentiality and professional conduct
- Terminate the worker with legal notice if performance or trust is compromised
- File complaints in case of theft, violence, or severe misconduct
Labour lawyers in Dubai represent both sponsors and workers, ensuring the dispute is assessed fairly and legally for all parties involved.
9. What About Domestic Workers in Free Zones or Employed by Agencies?
While most domestic workers are employed under individual sponsorship, some work through agencies or free zone setups. These arrangements must still follow UAE law, but there may be additional layers of oversight.
Dubai lawyers assist in navigating such complex arrangements—whether the employer is an agency, a family, or an institution—ensuring that contract terms and legal obligations are respected.
10. Can Domestic Workers Claim End-of-Service Benefits?
Yes. Domestic workers who complete at least one year of service are entitled to end-of-service gratuity, calculated as:
- 14 days’ wage for each year of service (for domestic workers)
The gratuity is based on basic salary and must be paid within 14 days of contract termination. Labour lawyers in Dubai often recover unpaid gratuity by filing legal claims when employers fail to settle dues.
11. Protection Against Abuse and Exploitation
Domestic workers are particularly vulnerable to:
- Verbal humiliation
- Physical violence
- Sexual harassment
- Threats or intimidation
- Denial of medical care or communication
These are not just labour violations—they are criminal offenses. Dubai lawyers collaborate with authorities to ensure swift action, safe relocation of the worker (if needed), and legal prosecution of offenders.
12. What Should Domestic Workers Do in Case of Emergency?
If facing immediate danger or severe abuse, a domestic worker should:
- Call 999 (Dubai Police)
- Contact their embassy or consulate
- Reach out to a licensed recruitment agency
- Speak to a labour lawyer in Dubai for urgent intervention
Legal professionals can quickly file emergency applications, request protective orders, and coordinate with shelters or safe houses until the matter is resolved.
Final Thoughts
Domestic workers are protected under the law—just like any other employee in Dubai. Whether it’s ensuring proper salary, safe accommodation, humane treatment, or legal dues, the UAE’s legal framework prioritizes their well-being and dignity.
But legal rights mean little without the power to enforce them. That’s where experienced labour lawyers in Dubai come in. These legal professionals offer more than just advice—they give domestic workers a voice, sponsors clarity, and the entire system a sense of balance and fairness.
Whether you’re a domestic worker facing injustice or a sponsor seeking to resolve a conflict lawfully, Dubai lawyers are your trusted partners in navigating the law with confidence, care, and dignity.
