Emirates Group Technology Center
Emirates Group Technology Center (EGTC) is the technology arm of the Emirates Group, responsible for developing and implementing innovative technology solutions for various businesses within the group. The EGTC has been instrumental in transforming the Emirates Group’s operations, enabling it to stay ahead of the competition and deliver exceptional customer experiences. In this article, we will explore the role of EGTC and its contribution to the Emirates Group’s success.
History and Background
The Emirates Group Technology Center was established in 2000 to provide technology solutions and support services to the Emirates Group. Over the years, EGTC has evolved into a leading technology hub over the years, employing more than 500 IT professionals from various countries. EGTC’s main focus areas include data analytics, software development, infrastructure management, and cyber security.
EGTC works closely with other businesses within the Emirates Group, such as Emirates Airline, dnata, and Emirates SkyCargo, to provide technology solutions that enhance their operations and improve customer experiences. The EGTC team comprises experts in various fields, including software engineering, project management, data analytics, and cyber-security.
Technological Innovations
One of the key strengths of EGTC is its ability to innovate and develop cutting-edge technology solutions that improve efficiency, productivity, and customer experiences. Emirates Group Technology Center EGTC has developed various solutions that have transformed the way Emirates Group operates.
Some of the technological innovations developed by EGTC include:
Cargo Integrated Management System (CIMS)
CIMS is an end-to-end cargo management solution that streamlines cargo operations, enabling Emirates SkyCargo to offer a seamless and efficient cargo service. CIMS provides real-time visibility into cargo operations, from booking to delivery, enabling Emirates SkyCargo to offer customers faster and more reliable service.
Emirates Digital Wallet
Emirates Digital Wallet is a mobile app that enables Emirates Skywards members to manage their Skywards Miles and other loyalty program benefits. The app also allows customers to make purchases using their Skywards Miles, giving them more flexibility in using their rewards.
Smart Cargo Container
EGTC has developed a Smart Cargo Container that provides real-time tracking and monitoring of cargo, ensuring the safety and security of shipments. The Smart Cargo Container also provides environmental controls, ensuring that perishable cargo is transported at the right temperature and humidity levels.
Customer Experience Management System (CEMS)
CEMS is a customer feedback management system that enables Emirates Group to collect and analyze customer feedback, improving customer experiences. CEMS provides real-time insights into customer feedback, enabling the Emirates Group to identify and address customer pain points.
Collaboration and Partnerships
EGTC collaborates with various technology partners to develop innovative solutions that address the evolving needs of Emirates Group. Some of the technology partners include Microsoft, Oracle, and Cisco. These partnerships enable EGTC to leverage the latest technologies and best practices, ensuring that Emirates Group remains at the forefront of technological innovation.
EGTC collaborates with various academic institutions to develop talent and support research and development initiatives. EGTC has partnerships with various universities, including the American University of Sharjah, to develop talent in emerging technologies such as artificial intelligence, machine learning, and data analytics.
